View the bottom half of the window. At this point you are in Silent Monitor Mode. View the top half of the window. Out of agents , this is the only one with this problem. Is it possible the User is connected to a VPN Desktop Guide - Agent Functions. 
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While actively monitoring an Agent, you will see the Barge In button. Promoting, selling, recruiting, coursework and thesis posting is forbidden.
We have a "custom" build of WindowsIEetcthis tends to really screw things up. I had the user go to another workstationlogin on hte phone extension mobilitylogin on the PC and she was able to stay visible for the rest of the day. View the bottom half of the window.
Check out Common Tasks on the Cisco website. I have seen this before. Note You may be asked to accept security certificates of the two contact center servers after login. Register now while it's still free! Close this window and log in.
When monitoring the agents, ONE of them will disappear and reappear randomly. As supervisor status, you are able to deektop statistics of a call as well as manage calls, check team data and monitor your team's calls. Click Here to join Tek-Tips and talk with other members!
At this point you are in Silent Monitor Mode. Posting Guidelines Promoting, selling, recruiting, coursework and thesis posting is forbidden.
Supervisors can log agents off from a remote location if they have VPN access. Red Flag This Post Please let us know here why this post is inappropriate.
Cisco Finesse: Desktop Guide - Supervisor Functions
Call Manager Forum Supervisor Desktop Can I log off from a remote location? It is recommended that supervisors sign out of Finesse when not actively monitoring the contact center. You manager will provide you with your ID. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework. By joining you are opting in to receive e-mail. See Manage Call on the Cisco Finesse: If you have a supervisor role you will still need to know the Agent functions to perform several tasks.
Supervisor Desktop - Agents Disappear and Reappear - Cisco: Call Manager - Tek-Tips
Thank you for helping keep Tek-Tips Forums free from inappropriate posts. Agents can not log off from a supergisor location such as a home environment or another site location. The Tek-Tips staff will check this out and take appropriate action. Is it yccx the User is connected to a VPN Having an odd issue with the Supervisor Desktop.
These reports can be sorted by column. To ensure privacy, lift the handset. Signing Out It is recommended that supervisors sign out of Finesse when not actively monitoring the contact center.
Cisco uccx supervisor desktop download
This was a major problem in the original deployment. Students Click Here Join Us! It's easy to join and it's free.
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